Of course! Please reach out via Facebook Messenger or send us an email at support@chaddsfordjewelry.com, and a support representative will gladly assist. Any customer who receives a damaged product will be granted a replacement plus a free item for the inconvenience. Here at Chadds Ford, we take great care to ensure that your orders arrive intact and accurate, but sometimes accidents do happen. Should any issue arise, our responsive customer support team is readily available to address your concerns and provide prompt solutions. We are committed to delivering a seamless and worry-free shopping experience, where broken items and incorrect orders are kept to an absolute minimum.

If you are not completely satisfied with your purchase for any reason, please contact us via support@chaddsfordjewelry.com. Our team will guide you through the necessary steps to complete the return. We kindly request that the item is returned in its original condition, unworn, and with all accompanying documents and packaging. Once we receive the returned item, our team will inspect it to ensure its condition, and we will process your refund using the original payment method. Please note that any applicable shipping fees or taxes may be deducted from the refund amount. At Chadds Ford Jewelry, we value your satisfaction and aim to make the return process efficient and transparent.

PLEASE NOTE: We do not accept returns on sale items or discontinued items. These items are final sale.

If you wish to cancel your order, we recommend reaching out to our customer support team via support@chaddsfordjewelry.com as soon as possible. They will guide you through the necessary steps and assist you in canceling your order. To expedite the process, please provide them with your order details, such as the order number and any relevant information. We understand that circumstances may change, and we strive to be flexible and accommodating; however, it is important to note that orders which have already been processed and/or shipped cannot be cancelled. Please reach out via support@chaddsfordjewelry.com, and a support representative will gladly assist.

Customers can expect to see their refunds processed promptly after a return has been initiated. Once the returned item has been received and inspected by our team, we will initiate the refund process. The exact timeline for refunds may vary depending on the payment method and financial institution involved. However, in most cases, customers can anticipate seeing the refund reflected on their original payment method's account within 5-10 business days. We understand the importance of timely refunds and strive to ensure a smooth and efficient process for our valued customers.