All products are shipped from our partner warehouse, IronLinx Fulfillment, located in Kennett Square, Pennsylvania. Kennett Square is the ideal location to house our shipping operations for numerous reasons, and it's just down the road from Chadds Ford. Known as the "Mushroom Capital of the World" and situated in the heart of Chester County, Kennett Square offers a strategic geographical advantage. Its proximity to major transportation routes, including highways and airports, ensures efficient and timely delivery of our jewelry pieces to customers all over the country. Moreover, the town's strong sense of community, rich history, and commitment to preserving its small-town charm align perfectly with our values as a customer-focused jewelry brand. The friendly and supportive local business environment, coupled with the availability of skilled workers, enables us to maintain the highest standards of quality and service in our shipping operations. We take pride in choosing Kennett Square as our shipping hub, as it reflects our commitment to excellence and our desire to contribute to the vibrant local economy.

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number from the United States Postal Service. This email is separate from the order confirmation email that you receive when you initially place an order. If you have not received either an order confirmation email or a shipping confirmation email within a business day of placing your order, please verify that you have entered your email correctly into our system. If you have any concerns, please contact support@chaddsfordjewelry.com, and we will be happy to assist you!

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number from the United States Postal Service. To track your order, please visit https://www.usps.com/ and enter your tracking number, or simply paste your tracking number into Google to see your item in transit. 

Shipping and handling is always $5.95 for orders under $44.95, and we are proud to offer free shipping for orders totaling $44.95 and above. While we wish we could offer free shipping for all orders, we are a small business and operate with tight budgets and limited resources. This makes it difficult to absorb the cost of shipping on small orders without negatively impacting the range of products our customers have come to know and love. We strive to provide fair and competitive shipping rates that reflect the cost of operations and help to maintain the viability and sustainability of Chadds Ford Jewelry.

Typically, our customers receive their orders within 1-5 days of placing them. For orders placed before 2PM, we will generally ship your package on the same business day. For orders placed after 2PM, we will send your order no later than the next business day. 

We understand the excitement of receiving a new piece of jewelry and the anticipation that comes with it. That's why our dedicated team works diligently to pick, pack, and ship orders quickly. From the moment an order is placed, our skilled crew carefully selects the appropriate pieces, ensuring accuracy and attention to detail. Your order is then meticulously packaged, taking extra care to protect its beauty and ensure it arrives in perfect condition. Our commitment to prompt order fulfillment reflects our dedication to providing exceptional customer service and ensuring your jewelry reaches you as swiftly as possible, so you can enjoy your new treasure without delay!

Unfortunately, we do not offer gift wrapping or personalization at this time.