Contacting Us
At Chadds Ford, we love hearing from our customers. Your feedback provides important information about our products and our store that we use to continuously improve our customer experience. Whether you have a question, want to offer constructive criticism, or simply would like to share stories of joy and gratitude, these communications guide us towards creating unforgettable experiences and offering exceptional products. Below are some frequently asked questions about reaching out to our team. If you aren't able to find the answer to your question here or in another section of our FAQs, please email us at support@chaddsfordjewelry.com!
Last updated on 6/4/2023.
hOW SHOULD I CONTACT CHADDS FORD JEWELRY?
The best way to reach our team is via Facebook Messenger or via email at support@chaddsfordjewelry.com.
When Is Customer support available?
Support is available via Facebook Messenger and support@chaddsfordjewelry.com between 8AM-5PM EST, Monday through Friday.
How Long DOes it Take Customer SUpport To Respond?
At Chadds Ford Jewelry, we prioritize effective and timely communication with our customers. Accordingly, our support team aims to reply to all inquiries within one (1) business day. We understand that clear and responsive communication is key to building trust and ensuring customer satisfaction. We strive to promptly address inquiries, provide updates on orders, and resolve any concerns or issues that may arise.
Capture the essence of the natural world.
Who do I contact about a brand collaboration?
At Chadds Ford Jewelry, we thrive on collaboration and love working with artists, influencers, and creative individuals. Our founder and designer, Jane, relishes the opportunity to combine her craftsmanship with the unique perspectives and talents of others, resulting in inspiring collaborations that push boundaries and ignite creativity. Visit our collaborations space, and reach out to collab@chaddsfordjewelry.com if you are interested in partnering with us. We would love to hear from you!
Capture Nature's Beauty
We hope that you have been able to find the answers you needed about reaching out to our team. If not, please feel free to contact us or browse our other FAQ sections for additional resources. Whether you are looking for the perfect gift or simply want to add a touch of rustic elegance to your jewelry collection, please enjoy the wide range of keepsakes available in our shop today.